In today’s world, telehealth therapy and virtual clinical supervision offer convenience, flexibility, and expanded access to care. But many clients and social work supervisees understandably ask:
“Is my information still private when we’re meeting online?”
The answer is yes — with the right systems, awareness, and shared responsibility.
At The Social Work Concierge, LLC, protecting your confidentiality is not just a legal requirement — it’s a sacred trust. Here’s what we do (and what you can do too) to keep your virtual sessions safe, secure, and fully protected.
🖥️ What Is Telehealth?
Telehealth refers to the use of secure, internet-based platforms to provide therapy or clinical supervision remotely. It includes:
- Video sessions
- Phone sessions
- Secure messaging or file sharing (when appropriate)
🛡️ How We Protect Your Confidentiality
✅ 1. HIPAA-Compliant Platforms
We use secure, encrypted platforms like SimplePractice or Zoom for Healthcare, which meet HIPAA (Health Insurance Portability and Accountability Act) standards. These platforms:
- Prevent unauthorized access
- Encrypt all data shared during your session
- Do not record sessions unless explicitly agreed upon
✅ 2. Secure Data Storage
Any notes, forms, or messages are stored in a secure, cloud-based system with password protection and two-factor authentication.
✅ 3. Private Physical Location
Your therapist or supervisor participates in sessions from a private, soundproofed space, free from distractions or interruptions.
✅ 4. Informed Consent for Telehealth
Before starting virtual services, you’ll sign a Telehealth Agreement outlining:
- Emergency plans
- Confidentiality expectations
- Your rights as a client or supervisee
This ensures transparency and mutual understanding from day one.
🔑 What You Can Do to Protect Your Privacy
Confidentiality is a shared responsibility in telehealth. Here are steps you can take:
🧘🏽♀️ 1. Choose a Quiet, Private Space
Find a calm space where you feel emotionally and physically safe. If you’re in a shared environment:
- Use headphones
- Sit with your back to a wall
- Play white noise outside the room if needed
📶 2. Secure Your Internet Connection
Use a private Wi-Fi network, not public hotspots. Consider password-protecting your router and using up-to-date antivirus software.
📱 3. Use a Password-Protected Device
Whether you use a phone, tablet, or laptop, be sure it’s:
- Locked with a password or facial recognition
- Free from malware or third-party surveillance apps
- Used solely by you during the session
🧾 4. Avoid Recording Without Consent
For everyone’s safety and privacy, please do not record sessions unless explicitly discussed and approved by your therapist or supervisor.
⚠️ What About Emergencies?
Because telehealth providers may not be physically near you:
- We ask for your physical location at the start of each session
- We require an emergency contact
- In the event of a crisis, we will guide you in contacting 911 or your nearest emergency services
🖤 Final Thought: Confidentiality Is the Foundation of Trust
Virtual therapy and supervision should feel just as safe and protected as in-person sessions. At The Social Work Concierge, we honor your story — and protect your privacy — every step of the way.
You deserve care that’s not only effective, but ethically grounded and culturally aware.
📍 Serving therapy clients and supervisees virtually across Michigan
📞 Call/Text: (616) 345-0616
🌐 www.socialworkconcierge.com 📧 leonica@socialworkconcierge.com
🖤 Healing should never be a privilege. Let’s make it a priority.
The Social Work Concierge, LLC 
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